Crisis, Special Situations & Training
Need urgent crisis support?
Call 0203 757 6804 (24 hrs) or
urgent@secnewgate.co.uk
All services listed below can be offered individually
RISK MAPPING
Internal risk register
External risk analysis
Stakeholder mapping
Social resilience testing
CRISIS PLAYBOOK
Crisis preparedness check-up
Audit of existing protocols
Crisis plan & incident management protocol
TRAINING & EXERCISES
Reputational awareness training
Crisis management training
Media training
Immersive simulation exercises
Select committee training
24/7 CRISIS RESPONSE
Live integrated response
Messaging & narrative development
Stakeholder communications
Global SECN network
REAL-TIME INTELLIGENCE
Live alerts & reporting
Risk intelligence
Narrative intelligence
Social listening & tracking
CRISIS MANAGEMENT APP
Crisis plan overview & checklist
Key contacts and roles
Evaluate & escalate
Incident reporting
REPUTATIONAL REBUILD
Incident impact assessment
Brand narrative & positioning
Digital brand analysis & enhancement
Advocacy recovery
POST CRISIS EVALUATION
Evaluation & recommendations report
Digital brand analysis
RECOVERY PLAN
Mapping report & analysis
In today’s media landscape, the public no longer just consumes news, they break it, shape it, and judge how organisations respond.
This shift has raised expectations among stakeholders, who now demand transparency, speed, and authenticity in every response. As social media accelerates the spread of issues, even local incidents can escalate into global reputational crises within hours.
At the same time, declining institutional trust leaves organisations more vulnerable, with regulators and investors are placing greater pressure on leadership to demonstrate accountability. Adding to this complexity, activism can spark scrutiny from unexpected places and sustain criticism long after the initial crisis has passed.

Digitally enabled resilience.
As challenges become more complex, organisations & individuals must proactively anticipate, prepare for, and stay ahead of potential crises.
This requires a multifaceted, coordinated approach that not only addresses immediate risks but also strengthens resilience and supports growth in the aftermath.
We utilise the latest in AI and digital technology to equip you and your organisation to protect and enhance your brand.
Precise & strategic response.
In the face of a crisis, swift and strategic action is essential to contain risks, manage narratives, and maintain stakeholder confidence.
Our approach ensures a rapid yet measured response, leveraging real-time intelligence, expert counsel, and cutting-edge digital tools to navigate uncertainty and minimise impact.
With precision and clarity, we help you take control, counter threats, and safeguard your organisation’s reputation when it matters most.


Rebuilding trust & reputation.
After the immediate crisis has passed, the focus shifts to rebuilding trust, reinforcing credibility, and ensuring long-term resilience.
We guide you through reputation recovery, stakeholder engagement, and structural improvements that transform challenges into opportunities for growth.
By combining strategic insight with data-driven solutions, we help you emerge stronger, restoring confidence and future-proofing your organisation against what’s next.
Key contacts
Meet our team of crisis communications specialists
Responding to a crisis
Continuing with our Road to No.10 interview series - this week we discuss handling a crisis with Tali Robinson, a crisis and special situations adviser in our communications team. Tali and Chris White (Head of our Advocacy practice) look at recent mis-steps from the campaign trail and how best to navigate responding to a crisis, but also how proper scenario planning can help in the aftermath.
Reports and brochures
Discover more
New business enquiry? Crisis situation?
Wherever you are in the world, whatever the issue or opportunity - we have the specialist advisers to help. Click below to say hello and we will introduce you to the best team for the job.
