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Our services

Crisis, Special Situations & Training


Need urgent crisis support?
Call 0203 757 6804 (24 hrs) or
urgent@secnewgate.co.uk 
 

WHAT WE OFFER

​All services listed below can be offered individually

RISK MAPPING

  • Internal risk register

  • External risk analysis

  • Stakeholder mapping

  • Social resilience testing


CRISIS PLAYBOOK

  • Crisis preparedness check-up

  • Audit of existing protocols

  • Crisis plan & incident management protocol


TRAINING & EXERCISES

  • Reputational awareness training

  • Crisis management training

  • Media training

  • Immersive simulation exercises

  • Select committee training

24/7 CRISIS RESPONSE

  • Live integrated response

  • Messaging & narrative development

  • Stakeholder communications

  • Global SECN network​​


REAL-TIME INTELLIGENCE

  • Live alerts & reporting

  • Risk intelligence

  • Narrative intelligence

  • Social listening & tracking


CRISIS MANAGEMENT APP

  • Crisis plan overview & checklist

  • Key contacts and roles

  • Evaluate & escalate

  • Incident reporting

REPUTATIONAL REBUILD

  • Incident impact assessment

  • Brand narrative & positioning

  • Digital brand analysis & enhancement

  • Advocacy recovery​​


POST CRISIS EVALUATION

  • Evaluation & recommendations report

  • Digital brand analysis


RECOVERY PLAN

  • Mapping report & analysis

In today’s media landscape, the public no longer just consumes news, they break it, shape it, and judge how organisations respond. 

This shift has raised expectations among stakeholders, who now demand transparency, speed, and authenticity in every response. As social media accelerates the spread of issues, even local incidents can escalate into global reputational crises within hours. 

At the same time, declining institutional trust leaves organisations more vulnerable, with regulators and investors are placing greater pressure on leadership to demonstrate accountability. Adding to this complexity, activism can spark scrutiny from unexpected places and sustain criticism long after the initial crisis has passed.

Digitally enabled resilience.​

PREPARATION & RESILIENCE

As challenges become more complex, organisations & individuals must proactively anticipate, prepare for, and stay ahead of potential crises.

This requires a multifaceted, coordinated approach that not only addresses immediate risks but also strengthens resilience and supports growth in the aftermath.​​

We utilise the latest in AI and digital technology to equip you and your organisation to protect and enhance your brand.

Precise & strategic response.

CRISIS RESPONSE & MANAGEMENT

In the face of a crisis, swift and strategic action is essential to contain risks, manage narratives, and maintain stakeholder confidence.

Our approach ensures a rapid yet measured response, leveraging real-time intelligence, expert counsel, and cutting-edge digital tools to navigate uncertainty and minimise impact.

With precision and clarity, we help you take control, counter threats, and safeguard your organisation’s reputation when it matters most.

Rebuilding trust & reputation.

REPUTATION & RECOVERY

After the immediate crisis has passed, the focus shifts to rebuilding trust, reinforcing credibility, and ensuring long-term resilience.

We guide you through reputation recovery, stakeholder engagement, and structural improvements that transform challenges into opportunities for growth.

By combining strategic insight with data-driven solutions, we help you emerge stronger, restoring confidence and future-proofing your organisation against what’s next.

Key contacts

Meet our team of crisis communications specialists

Responding to a crisis

Continuing with our Road to No.10 interview series - this week we discuss handling a crisis with Tali Robinson, a crisis and special situations adviser in our communications team. Tali and Chris White (Head of our Advocacy practice) look at recent mis-steps from the campaign trail and how best to navigate responding to a crisis, but also how proper scenario planning can help in the aftermath.

Longer reads and in-depth analysis from across the team

Reports and brochures


            <div>Protecting your reputation in the age of Artificial Intelligence</div>
Protecting your reputation in the age of Artificial Intelligence

We help organisations and their management teams prepare for the rapidly-increasing speed...


            <div>Shareholder Activism in the AI era</div>
Shareholder Activism in the AI era

Shareholder activism is becoming an increasingly visible feature of global equity markets...


            <div>Data breaches and deep fakes - is your house in order for 2024?</div>
Data breaches and deep fakes - is your house in order for 2024?

The latest wave of cyber-attacks, increasingly high-profile data breaches and the...

What our experts are saying

Read the latest articles from our crisis, issues and leadership specialists.

 

Discover more

New business enquiry? Crisis situation? 

Wherever you are in the world, whatever the issue or opportunity - we have the specialist advisers to help. Click below to say hello and we will introduce you to the best team for the job.